FREQUENTLY ASKED SELF STORAGE QUESTIONS

How do I rent a storage unit?

You can rent a unit online 24/7, call a store directly and rent over the phone, go in person during business hours, or by calling 833-GOT-SPACE anytime.

Can I rent a unit online?

Yes, you can easily rent a unit online.  Just don’t forget to stop into the office on or before your move in day to show a valid photo ID.

What is a deluxe unit?

A deluxe unit is the closest available unit to the entrance, elevator, and/or multiple access doors.

What are the access hours?

The access hours at all Affordable Family Storage locations are from 6AM – 10PM daily.

What happens if I forget my access code or unit number?

If you lose this information stop into your storage office and show a valid ID.

When is my rent due?

Rent is due the first of each month.

What is your move out policy?

When you are ready to move out, remove all your belongings and make sure the unit is swept clean to avoid any cleaning fees.  Make sure to also remove your lock from the unit and notify a storage employee that you are vacating the unit.

What kind of lock do I need for my self storage unit?

We recommend a disk or cylinder lock. You can purchase a lock at any Affordable Family Storage office.

Are there items that I cannot store?

We do not allow perishable items such as food, flammable items, chemicals, or explosives.

Where are you located?

Find the nearest Affordable Family Storage location here.

How do you keep your facilities secure?

Each of our facilities are well-lit and equipped with security features like monitored video surveillance. Some of our facilities are fenced and gated. All customers enter the facility using their personal access code. Storage unit locks can be purchased at any Affordable Family Storage location. Although not all our facilities have the same features, we’ve outfitted our properties with technology to increase security and maintain a safe storage space for our customers. Ask an on-site manager about how their specific location is kept secure.

Do you offer temperature controlled units?

Yes, all Affordable Family Storage locations offer temperature controlled units.

Do you offer insurance?

Yes, depending on the state, you will either be required to insure your stored items, or it will be an option. Ask an on-site manager for more information about insurance.

How do I know what size unit I need?

Use our self storage size guide! It is easy to use and saves you the time of measuring your items.

How long of a lease am I required to sign?

Storage units at Affordable Family Storage are rented on a month-to-month basis.

How much does a storage unit cost?

The price for a climate controlled storage unit is based on several factors including, amenities, location of storage unit, and overall demand. Prices can sometimes fluctuate daily. Our prices are affordable and vary by location.  Find the nearest Affordable Family location here and see the prices for your location.

Do you offer military discounts?

Yes! Our way of saying, “Thank you for your service,” is to offer a 5% monthly discount to our active military and veterans.

Do you offer insurance?

Yes, depending on the state, you will either be required to insure your stored items, or it will be an option. Ask an on-site manager for more information about insurance.

Do you hold auctions at your facilities?

Yes, we hold regular auctions at our storage facilities. Contact an on-site manager for more information about the next auction.